Last updated: 30 March 2026

Welcome to Flight Frame (“we”, “us”, “our”). These Terms and Conditions govern your use of flightframe.co.uk and any purchases, bookings, enquiries, downloads, images, prints, or services made available through the website.

By using this website, placing an order, or booking a service with us, you agree to these Terms and Conditions.

1. About us

Flight Frame is a photography and visual content business offering services which may include drone photography, ground photography, prints, digital image sales, and related creative services.

Business name: [INSERT LEGAL NAME / TRADING NAME]
Email: [INSERT EMAIL ADDRESS]
Phone: [INSERT PHONE NUMBER]
Registered address: [INSERT ADDRESS OR BUSINESS ADDRESS]
Company number: [INSERT IF APPLICABLE]
VAT number: [INSERT IF APPLICABLE]

2. Use of this website

You agree to use this website only for lawful purposes. You must not:

• misuse the website or attempt to gain unauthorised access to it;

• copy, scrape, reproduce, republish, or exploit website content without our written permission;

• upload or transmit anything malicious, harmful, or unlawful;

• use our website in any way that could damage, disable, or impair its operation.

We may suspend, withdraw, or change this website or any part of it at any time without notice.

3. Our services and products

We may offer, from time to time:

• photography and videography services;

• drone-based image capture services;

• commissioned shoots;

• printed products;

• digital downloads;

• framed or unframed artwork;

• gift items or vouchers;

• other creative or visual content services.

All descriptions, images, pricing, and availability shown on the website are subject to change at any time without notice.

4. Booking enquiries and quotations

Any quote we provide is subject to availability and is not binding until we confirm the booking in writing.

A booking is only secured once we have confirmed it and, where required, received a deposit, booking fee, or full payment.

Unless otherwise stated in writing:

• quotes are valid for 14 days;

• dates are not reserved until confirmed by us;

• we may refuse a booking where we cannot carry it out safely, lawfully, or practically.

5. Drone operations

Where a booking involves drone use, all drone activity is subject to:

• weather conditions;

• location restrictions;

• airspace restrictions;

• landowner permissions where required;

• safety considerations;

• applicable laws, regulations, and Civil Aviation Authority requirements.

We reserve the right to cancel, postpone, vary, or complete a booking using non-drone methods where drone operation is not possible, not safe, or not legally permitted at the relevant time or location.

Where applicable, drone operations will only be carried out by properly authorised, competent, and insured operators in line with the relevant CAA framework. The CAA’s current rules require the relevant IDs for many drones, require operator registration for organisations responsible for drones, require third-party insurance for non-recreational flying, and require Operational Authorisation for flights in the Specific Category.

6. Client responsibilities

If you book a service with us, you agree to:

• provide accurate information about the location, timing, and purpose of the booking;

• obtain any permissions, consents, access rights, or approvals that are your responsibility;

• ensure safe and suitable access to the location where required;

• tell us in advance about any hazards, restrictions, animals, children, sensitive sites, or special requirements;

• ensure that anyone you ask us to photograph or film has given any necessary consent, where applicable.

We are not responsible for delays, failed shoots, or reduced deliverables caused by incomplete information, denied access, missing permissions, unsafe conditions, or circumstances outside our control.

7. Weather, safety, and rescheduling

Photography and drone work can be affected by weather, light, safety issues, and site conditions.

If we reasonably believe conditions are unsuitable, unsafe, or unlawful, we may:

• reschedule the booking;

• delay the booking;

• modify the shoot plan;

• complete only part of the booking;

• cancel the booking and discuss an alternative arrangement.

We will use reasonable efforts to agree a revised date where appropriate.

8. Prices and payment

All prices shown on the website or in quotations are in GBP (£) unless stated otherwise.

Prices may be stated:

• inclusive of VAT, where applicable; or

• exclusive of VAT, where clearly marked.

We reserve the right to change prices at any time before an order or booking is confirmed.

Payment terms will be set out at checkout, in your invoice, or in your booking confirmation. We may require:

• full payment in advance;

• a non-refundable booking fee;

• a deposit;

• staged payments for larger projects.

If payment is overdue, we may suspend work, withhold delivery, cancel the booking, or charge reasonable recovery costs and interest where permitted by law.

9. Prints, framed products, and physical goods

Product images on the website are for illustration only. Colours, finishes, cropping, framing, paper stock, and presentation may vary slightly from what you see on screen.

All sizes, specifications, and prices are subject to availability.

You are responsible for checking product details carefully before placing an order.

Risk in physical goods passes to you on delivery. Ownership passes only once we have received payment in full.

10. Digital products and downloads

Where we supply digital images, files, or downloads:

• delivery may be by download link, gallery, email, or another digital method;

• you are responsible for downloading and backing up files promptly;

• we do not guarantee indefinite online storage unless we expressly agree this in writing;

• file formats, resolutions, and delivery methods may vary according to the package purchased.

Consumers ordinarily have 14-day cancellation rights for most distance purchases, but there are special rules for digital content once download supply has started with the customer’s agreement.

11. Cancellation and refunds

11.1 Services

If you are a consumer and book our services online or off-premises, you may have a legal right to cancel within 14 days of the contract being made. If you ask us to begin the service during that cancellation period and then cancel, we may charge for the work carried out up to cancellation, where the law allows.

In addition, unless a different cancellation policy is agreed in writing:

• cancellations made more than 14 days before the booking date: deposit/bookings fees may be retained;

• cancellations made within 14 days of the booking date: we may retain more or all of the agreed fee where the date has been reserved and preparation has begun;

• no-shows or last-minute cancellations may be charged in full.

11.2 Physical goods

If you are a consumer buying standard physical goods online, you will usually have 14 days from delivery to cancel for a change of mind, and then a further 14 days to return them. This does not usually apply to goods made to your specifications or clearly personalised.

Returned goods must be sent back in a resaleable condition unless they are faulty.

11.3 Bespoke and personalised products

Orders for bespoke, made-to-order, commissioned, or personalised goods, including custom prints or specially commissioned items, are non-cancellable once production has started, except where required by law. UK law specifically exempts goods made to the consumer’s specifications or clearly personalised from the standard cancellation right.

11.4 Digital content

Where you buy digital content and ask for supply to begin during the cancellation period, you may lose the right to cancel once the download or supply has started, where the law allows.

11.5 Faulty items

Nothing in these Terms affects your statutory rights. If goods, services, or digital content are faulty, not as described, or not provided with reasonable care and skill, you may have legal remedies under the Consumer Rights Act 2015. That Act gives specific protections for goods, services, and digital content, including rights relating to faulty digital content.

12. Delivery

Any delivery dates are estimates unless we expressly agree otherwise in writing.

We are not responsible for delays caused by couriers, postal services, weather, supply chain issues, customs processes, or other events outside our reasonable control.

You must provide accurate delivery details. Additional delivery charges may apply if an item is returned to us or needs to be re-sent due to incorrect information.

13. Image style and artistic discretion

You acknowledge that photography and visual work are creative services. Final editing, cropping, colour treatment, framing decisions, image selection, and presentation style may involve artistic judgment.

Unless otherwise agreed in writing, we retain control over the creative and technical approach used to produce the final deliverables.

14. Intellectual property and image rights

All copyright and other intellectual property rights in the website, our branding, our photographs, our videos, our designs, and our creative work remain owned by us or our licensors unless we expressly agree otherwise in writing.

When you purchase a print, download, or receive final images, you are purchasing the physical item or a licence to use the content, not the copyright itself, unless we expressly assign copyright in writing.

You must not copy, edit, resell, sublicense, distribute, publish, remove watermarks, or commercially exploit our images or content except as permitted by the licence we give you.

In the UK, photographs and other images are generally protected by copyright, the creator is generally the first owner, and permission is usually needed to copy or share them unless an exception applies.

15. Licence for client use

Unless otherwise agreed in writing:

• personal-use purchases are licensed for personal, non-commercial use only;

• commercial use requires a separate written licence or agreement;

• editorial, business, advertising, estate agent, or promotional use may be subject to separate fees and licence terms;

• you must not claim our work as your own.

If you need broader usage rights, please contact us before using any image or file.

16. Client materials

If you provide us with logos, text, images, music, artwork, or other materials, you confirm that you have the right to provide them and that our use of them for your project will not infringe any third-party rights.

You agree to indemnify us against claims arising from materials supplied by you.

17. Portfolio and promotional use

Unless we agree otherwise in writing, we may use material we create for our portfolio, website, social media, competitions, samples, and marketing.

If you require confidentiality or a usage restriction, this must be agreed in writing before the booking.

18. Website availability and third-party links

We do not guarantee that this website will always be available, uninterrupted, or error-free.

This website may contain links to third-party websites, platforms, or services. We are not responsible for their content, availability, or terms.

19. Privacy and data protection

We process personal data in accordance with our Privacy Policy.

Our Privacy Policy should explain who we are, what personal data we collect, why we use it, the lawful basis, who we share it with, how long we keep it, and your rights. The ICO says privacy notices should set this information out clearly and in simple language.

20. Limitation of liability

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.

Subject to the above:

• we are not liable for indirect or consequential loss;

• we are not liable for loss caused by events outside our reasonable control;

• we are not liable for business losses unless expressly agreed in writing;

• our total liability arising out of or in connection with any order, booking, or service will not exceed the amount paid by you for that order, booking, or service.

You are responsible for ensuring that our services and products are suitable for your intended purpose unless we have expressly agreed that purpose in writing.

21. Force majeure

We are not responsible for failure or delay in performing our obligations where caused by events beyond our reasonable control, including severe weather, illness, accidents, drone failure, airspace restrictions, government action, utility outages, internet outages, strikes, transport disruption, natural events, or supplier failure.

22. Complaints

If you have a complaint, please contact us at:

Email: [INSERT EMAIL ADDRESS]
Postal address: [INSERT ADDRESS]

We will try to resolve complaints promptly and fairly.

23. Changes to these Terms

We may update these Terms from time to time. The latest version will always be posted on this page with the updated date shown at the top.

24. Governing law

These Terms and Conditions are governed by the laws of England and Wales.

Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless applicable consumer law allows otherwise.